Validation or Vindication?

From Yahoo/Reuters...

BT voted worst home phone povider

By Jennifer Hill Reuters - Tuesday, April 8 12:10 pm
LONDON (Reuters) - Consumers in a YouGov poll have voted Britain's largest home telephone provider, BT, the worst in the market.

The telecommunications giant, which has a 43 percent share of the home phone market, came bottom of the survey for the first time since 2005.

Some 30 percent of BT customers polled said they were unsatisfied with the service, 7 percent more than in July last year, the research for price comparison service uSwitch.com shows.

BT was found to have the lowest scores in nine out of 11 categories, including "value for money" for the fifth time running.

It also came last for "ease to interpret bill", "online account management", "ease of use" and "set-up support" and in the "best deal for you" category which assesses whether customers feel their provider has placed them on the most appropriate plan.

So that's why we never heard back from BT Ben...